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"Unlocking Features on the Swiggy Partner App: What Every Partner Should Know"

What happens after you get registered in swiggy partner app?



How to Register and Use the Swiggy Partner App Effectively

If you're looking to expand your food or dessert business, registering on Swiggy is a great way to reach more customers. The registration process is simple, but managing orders and navigating the Swiggy Partner App efficiently can be challenging initially. Here’s a complete guide to help you understand how to use the app effectively and maximize your sales.

Logging into the Swiggy Partner App

Once your restaurant is registered, you will receive login credentials via SMS. You can use the registered mobile number, or the unique ID provided by Swiggy to access the app. Once logged in, your business will be live, and you will start receiving orders.

Key Features of the Swiggy Partner App

The Swiggy Partner App has several sections that help you manage your business seamlessly. Let’s explore each one in detail:

1. Orders Section

  • This section displays all your incoming orders.
  • You can check whether your restaurant is online or offline.
  • Customize your outlet’s availability timings.
  • Track active orders and estimated delivery times.

2. Menu Management

  • View and update your restaurant’s menu.
  • Add, edit, or remove food items.
  • Categorize dishes for better organization.
  • Set item prices, descriptions, and food preferences (veg/non-veg).
  • Swiggy provides autosuggestions for dish descriptions to make menu setup easier.

3. Complaints & Issue Resolution

  • Raise complaints and track their status.
  • View unresolved, resolved, and expired complaints.
  • Ensure quick resolution of customer and delivery-related issues.

4. Ratings & Reviews

  • Monitor customer feedback and ratings.
  • Check detailed reviews with customer names, timestamps, and specific comments.
  • Analyze weekly and monthly ratings to improve service quality.

5. More Features & Settings

  • Receiving Orders: Toggle this option to go offline or schedule when you will be back online (e.g., after 2 hours, next working day, or at a custom time).
  • Outlet Open/Close Timings: Customize your working hours for each day of the week.
  • Bill Printer Integration: Connect a billing machine to print order invoices.
  • Account Settings: Change passwords and manage security settings.
  • Reports & Analytics: Get a detailed analysis of daily, weekly, and monthly sales performance.
  • Past Orders: Review previous orders for record-keeping and analytics.

6. Learning & Support Sections

  • Learning Station: Watch instructional videos on using the app effectively.
  • Partner FAQs: Get answers to commonly asked questions about the platform.
  • Help Center: Track the status of support tickets and access technical support for issues like menu management, delivery concerns, and order tracking.
  • Point of Contact: Directly reach out to the support team for assistance regarding sales, growth strategies, and promotional offers. Contact details, including phone numbers and email IDs, are available here.
  • Permissions & Troubleshooting: Manage app permissions and resolve access-related issues.
  • App Feedback: Share feedback to improve the app’s functionality.

Conclusion

The Swiggy Partner App is a powerful tool that helps restaurant owners manage their business efficiently. While it may seem complex at first, exploring the various features and sections will make it easier to navigate. By utilizing these features effectively, you can streamline your operations, enhance customer satisfaction, and grow your food business successfully on Swiggy.

For more insights and tips on running a successful online food business, stay tuned to our blog!


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